Thank you for shopping with Ellie Interior. We strive to provide the best delivery experience for our customers. Please review our Shipping Policy below for detailed information on shipping times, costs, and procedures.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. Please ensure that all information (including shipping address) is correct before completing your order.

  • Processing Time: Orders are typically processed within 1-2 business days from the time of order. Please note that processing time may be slightly extended during peak seasons or holidays.

2. Shipping Methods and Delivery Times

  • Cash on Delivery (COD): We only offer cash on delivery as our payment method.

  • Delivery Time: After processing, your order will be shipped to your provided address. Estimated delivery time is between 5-7 business days depending on your location.

    • For major cities, delivery is usually within 3-5 business days.

    • For remote areas or less accessible locations, delivery may take up to 7 business days.

  • Shipping Carrier: We partner with reliable local delivery services to ensure the safe and timely arrival of your order.

3. Shipping Costs

  • Shipping Fees: Shipping charges are calculated at checkout based on your location. You will see the applicable shipping fees before finalizing your order.

  • Free Shipping: Currently, we do not offer free shipping; shipping fees are calculated at checkout based on your delivery address.

4. Order Tracking

Once your order is shipped, you will receive an email with tracking details (if applicable). You can use the tracking number to monitor the status of your delivery.

5. Failed Delivery

If you are unavailable at the time of delivery or refuse to pay the COD amount, the order will be canceled and returned to us. Please note that you may be responsible for any additional return shipping charges in such cases.

6. Delays and Issues

  • Unexpected Delays: While we strive to deliver your orders as quickly as possible, delays may occur due to unforeseen circumstances (e.g., extreme weather, courier delays, or high demand).

  • If there are any delays or issues with your delivery, please contact us at [email protected], and we will assist you in resolving the issue as quickly as possible.

7. Contact Us

For any shipping-related questions or concerns, please feel free to contact us at [email protected]. We are happy to assist you!